Ojito Terms and Conditions

Version 1.2. Effective November 8, 2026.

This is an English translation of the Términos y condiciones de Ojito. If the two versions differ, the Spanish version prevails.

These terms govern the use of the Ojito app. By continuing from the app's welcome screen and using it, you accept them. If you do not agree, do not use it. Who is responsible for Ojito and how to contact them is in section 1 of the privacy policy.

1. What Ojito is

Ojito checks packaged products from their barcode, and shows a result in words, a color and a score from 0 to 100, with phrases according to the people you mark on your phone. If a product is not in the database, you can send photos of its label so it can be read with artificial intelligence.

Test versions also check personal care products.

2. Ojito does not replace your doctor

Ojito provides general information. It is not a medical device and does not diagnose, treat, cure or prevent any disease. It does not replace your doctor, your pediatrician or a nutritionist. Consult them before changing your diet, your baby's or that of someone in your care, and never stop or change a treatment or an infant formula because of what the app says. In an emergency, seek medical care.

3. The score is a guide

• The score and the phrases are a guide: they are not medical truth or an official rating. They come from our own rule, which is still being adjusted.
• The phrases by age, by condition and by things to watch are general guidance, and are still pending review by a pediatric nutritionist.
• The data may contain errors or be out of date. It comes from open databases, public sources and photos people send. A product read by artificial intelligence may appear as a preliminary result before a person reviews it.
• Manufacturers change their products. What counts is the label on the package in your hand.

4. Allergies: don't decide with the app alone

Don't make decisions about an allergy or intolerance with Ojito alone. The app may miss an allergen: the ingredient list may be incomplete, misread or lack declared traces, and the fact that we don't find something does not mean the product doesn't have it. Always read the full label and follow your doctor's instructions.

5. Brands don't pay for their score

No brand can pay to improve its score. Ojito shows no ads. A result speaks about the product according to its data, and is not an opinion about the company that makes it. If you think a result is wrong, use "Something wrong?" in the app or write to us. The Ojito team reviews it and decides whether to correct the product.

6. How you must use it

• Ojito is for adults. You can use it to check products for your children and for those you care for too.
• Send only real photos of packages, without people or anyone's details. In a note, do not write anyone's names or details.
• Do not send false information, do not try to harm the service or get around its limits, and do not copy the database in bulk by automated means.

By sending a photo of a package, you allow Ojito to use it to read the label and check the product, and to publish what results from reading it as product information.

7. Ojito Familia

Always free: scanning or typing a code, the score, "See why", your whole family in My family with the allergy and care alerts for each person, other options, "Seen at", voice and large text, sharing, sending photos of a missing product, "Something wrong?" and the last 10 products in your history. Nothing that is free today becomes paid, and no health or allergy alert depends on paying.

Ojito Familia is an optional subscription that makes grocery shopping easier. It includes:

• your full history, searchable;
• your shopping list, with better options for each product at hand.

The history and the list stay on your phone. Ojito Familia does not change the score, the order of other options or "Seen at", and it cannot be used to change any product's score: they are the same for those who pay and those who don't.

Its conditions:

• Price and billing. There is a yearly plan and a monthly plan. The store, Google Play or the App Store, shows you the total price including VAT before you confirm, and the store charges you. Ojito does not see your card.
• Free trial. The yearly plan comes with 7 days free, only for those who have never had Ojito Familia. Unless you cancel before they end, the store charges for the year. The monthly plan has no trial.
• Renewal. It renews automatically every month or every year until you cancel it.
• No minimum term. Cancel anytime in Google Play or the App Store, under Subscriptions. You keep Ojito Familia until the end of the period you paid for.
• Withdrawal and refunds. If you change your mind within 5 business days of the first charge, write to us and we'll help you request a refund. On Android we can issue it from Google Play. On iPhone only Apple can issue it, at reportaproblem.apple.com, and we'll help you through it.
• Restore. If you reinstall the app or change phones with the same store account, tap "Restore purchases".

Ojito Familia is not on sale yet: only team members are testing it, with store test accounts that are not charged. Before the sale opens, the app will show who sells it.

8. Others' data and trademarks

The app, its name, its design and its scoring rule belong to whoever is responsible for Ojito, or are used with permission. Product data comes in part from Open Food Facts and, in test versions, from Open Beauty Facts, under the ODbL license, and their photos under the CC BY-SA license. Product trademarks belong to their owners.

9. Availability

Ojito needs internet to look up products. It is still growing: it doesn't have every product, and it may fail or change. We may modify or suspend features, and use daily quotas for readings with artificial intelligence. If we remove an Ojito Familia feature, we will tell you in the app 30 days in advance and you can cancel.

10. Your rights as a consumer

Nothing in these terms limits the rights Colombian law gives you, especially Law 1480 of 2011, or the liabilities the law does not allow to be excluded. You can turn to the Superintendence of Industry and Commerce (Superintendencia de Industria y Comercio).

11. Your data

The privacy policy explains what data is used and how to exercise your rights.

12. Changes

If these terms change, we will publish the new version at this same address, with its number and date. If the change is important, we will also tell you in the app. If you do not agree with the new version, you can stop using Ojito and uninstall it.

13. Governing law and contact

These terms are governed by the laws of Colombia. For any question or complaint, write to the email in section 1 of the privacy policy.